Shipping and Other Policies
We accept either PayPal- which can be used via the shopping cart or e-mail orders-and Credit Card payments – only via shopping cart. We use the industry-standard SSL (Secure Sockets Layer) to ensure that your online transaction and credit card information are safe. We do not save credit card information in our system.
Orders are shipped after payment is received.
All products are shipped domestically via US Postal Service Priority Mail concentrating orders so as to use as fewer parcels as possible. For parcels up to 3.99lb the flat rate of $8.00. See table for other rates.
Orders over $100 ship FREE!
Domestic Rates (USPS)
For the U.S. and Canada.
Fees may change according to US Post Offices policies.
|Self Pickup Free||$0.00 and up||Free||
|Free shipping2||$100.00 and up||Free||
|Standard shipping small||0.22lb–3.99lb||$8.00||
|Standard Shipping Up to 9kg||4lb–8.99lb||$14.00||
|Standard Shipping big parcels||9lb–19lb||$20.00|
We use US Priority Mail International.
Costs will be calculated once you introduce your exact address. A general explanation of fees is detailed bellow, but fees may change according to US Post Offices policies.
INTERNATIONAL SHIPPING from the U.S.
To the following countries: Italy, Austria, Ireland, Brazil, U.S., Belgium, Canada, Great Britain, Germany, Denmark, Holland, Hong Kong, Greece, Japan, Norway, Spain, Poland, Portugal, Finland, France, Russia, Sweden, Swiss.
The prices for standard parcels are:
1- Up to 0.9 pounds (0.400 Kg) : $25.
2- Up to 3.53 pounds (1.6 Kg ): $36
To Australia, Thailand, South Corea, Taiwan,
3- . Up to 0.99lb (500grs) : $52
4- From 0.9lb to 4lb : $72
We do not ship to other countries. Not yet!
RATES MAY CHANGE WITHOUT PRIOR NOTICE ACCORDING TO POST OFFICE POLICIES.
- How long
Orders are generally packed and shipped within 2 to 4 business days from receipt of payment, though orders larger than $200 could take up to 10 days. If that is the case with your order we will let you know as soon as possible. Anyhow, we will always try to consolidate your order in as few parcels as possible, and send them as soon as they are ready.
Domestic mail takes approximately 5 to 7 business days to arrive once shipped, and around three weeks if they are International Shipping.
You will receive an email notification to let you know your package/s is/are on its/their way.
4. Customs and International Taxes
International shipping quotes do not include any duties, taxes or other charges that may be applied by your country's government. Any duties and taxes for international shipments are at the cost of the customer, as every country may have different rules and regulations when receiving international packages.
Please be sure that you are aware of any specific customs regulations for your country. As much as we will do everything in our hands to help you, we cannot be responsible for packages that are detained in customs.
5. Missing Items
Although we check carefully all orders prior to shipping, mistakes do happen. If an item is missing please let us know as soon as you receive the products. You can then choose if you want the missing product to be shipped to you, issue a refund, or include it in your next order.
6. Lost Packages
You will receive a tracking number via email. Once your package has been reported as delivered to your home it is no longer our responsibility, and we will not be held responsible for lost or stolen packages after that point. If your package is lost during transit, an insurance claim can be filed 15 days after the day of shipment. Once that time period has passed, we will file a claim if you let us know that that's what you want. We are not responsible for incorrect addresses. Please make sure you enter your correct address on your order to avoid disappointment.
7. Self Pick Up
If you live nearby Tampa, Florida, you have the option to pick up your order at our office address and so avoid shipping charges. Select the "Self Pick Up" option at time of check out. We hold orders here for up to one week from time of purchase and can take payment with a credit card online during check out.
PLEASE NOTE: We will send you an email when your order has been filed and is ready to pick up. Please wait for that email before phoning to set a date and time to come and pick your order up. That way you can be sure we are there when you arrive.