Return and Refund Policy

Return and Refund Policy

Due to the nature of our products we cannot resell any hair, face or body items for hygiene and safety reasons, so can not take returns of these items.

Therefore, refunds will be granted only in the cases specified below. 

If we have made an error (you received an incorrect or defective item), please notify us within 7 days for a refund to your account or creation of a new shipment.

In case of damage to a product during shipment, it must be reported to us within 3 days of delivery, and images of the damage to the box and/or the product must be provided in order for us to file an insurance claim with the Postal Service and recover your investment. Once we receive that report and photos we will ship out new products.

 

We know that it can be difficult to order new skin care products online, that is why we offer most of our products in sample or trial sizes so that you have the opportunity to try our various products before a larger investment is made. We want your experience with Kalii Naturals to be a positive one, so please contact us if you are unhappy and we will try to rectify the situation.

Kalii Naturals Inc. is not responsible for any individual reaction to any particular ingredient. Each product description on our website includes a complete list of ingredients.

People with sensitivities to any listed ingredient should not use the product. In case you are in doubt always try an allergy patch test and if at any time irritation occurs, discontinue use of the product.

Pregnant women should also use caution with products that contain natural essential oils. If you experience an adverse skin reaction, you should discontinue use.

Our products have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.